Frequently Asked Questions (FAQ)

Here you will find a list of our most frequently asked questions.

Simply click on a topic to expand it, and then click a relevant sub topic to your question for an answer.

  • [+] Delivery
    • [+] Where do you deliver?

      We deliver directly to your door anywhere within South Africa.

      We also deliver to Swaziland, Lesotho, and Namibia.

      Please contact us and make prior arrangement if you'd like for us to deliver to a country not listed above.

    • [+] How Much Is Delivery?

      Delivery to main centers within South Africa is free for orders over R450 and under 20kg. Outlying areas attract a R90 delivery fee, irrespective of value.

      Delivery to Swaziland, Lesotho, or Namibia will carry delivery charges.

      Please contact us prior to placing your order to discuss these charges.

      Should an order exceed 20kg, we reserve the right to increase the shipping cost accordingly

    • [+] How Quickly Will I Receive My Order?
      Area Delivery Time (days)
      Gauteng 1-2
      Limpopo 2
      Free State 2
      Mpumalanga 2
      Eastern Cape 2-3
      Northern Cape 2-3
      Kwazulu-Natal 1-2
      Western Cape 2
      North West Province 2-4

       Deliveries will arrive by 05:00pm or the next working day.

    • [+] Can You Expedite My Delivery?

      If you need your order delivered quicker than our standard delivery service, an Express Delivery Service can be arranged at an additional surcharge.

      Please contact us prior to placing your order.

  • [+] Payment
    • [+] What are my payment options?

      We offer 10 payment options for your convenience:

      VISA - VISA

      VISA Checkout - VISA Checkout

      Mastercard - Mastercard

      PayGate - Paygate

      PayFast - PayFast

      Zapper - Zapper

      SnapScan - SnapScan

      i-Pay - i-Pay

      Mobicred - Mobicred

      InstantEFT - Instant EFT

    • [+] Do I need to send proof of payment

      In order to process payments quicker, you may send us your proof of payment using your order number as reference

  • [+] Post-Dispatch
    • [+] How do I track my order?

      We will email you a tracking link once your order has been dispatched, if you don't receive this link check your spam folder then contact our sales team and they will assist you.

    • [+] Can I return my purchase?

      If you are not happy with your purchase you can return it within the first 15 days of receipt. We will collect the products at our cost and provide you with a full refund.

      In order for this to be applicable, the following basic conditions must be met:

      • Products are returned unopened, in their original packaging, and in a saleable condition.
      • Proof of purchase needs to be presented should we request it.
      • Refunds will be processed subject to a final inspection once received back in our warehouse.

      Refunds are processed subject to a final inspection once received back in our warehouse.

      Returns need to be requested by contacting returns@livecopper.co.za

    • [+] What If I ordered the wrong products?

      We will take back the products for a full refund within the first 15 days of receipt.

      After that period, provided that the products are unopened and are in their original packaging, we will charge a 15% transport recovery, and restocking fee.

      The fee is calculated at 15% of the gross value of the goods taken back.

    • [+] What is the warranty on your products?

      Our products carry a 12 month warranty from date of purchase, unless otherwise stated.

  • [+] Accessibility
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